As we have stated before, the Mountrail County Medical Center is currently undergoing an electronic health records (EHR) conversion. This has turned into a complete overhaul of our billing systems. As we are sun setting our old EHR, we are finding claims that were not properly submitted for payment and are doing so right now. Until all of our EHR accounts are cleaned up and paid in full, you may get a bill from any of the below billing companies.
Our old EHR, Healthland, is producing statements for visits prior to June 23rd, 2015. These statements are coming from HRG (Healthcare Resource Group) and these statements will be postmarked from Spokane Valley, Washington.
Clinic services rendered on June 23rd, 2015 going forward are being billed through our new clinic EHR, Athena Health and these statements will be postmarked from Belfast, Maine.
Hospital services rendered on June 23rd, 2015 going forward are being billed through Patient Co. and these statements will be postmarked from our Stanley address.
As part of the service with our new EHR, a reminder call is going out after your first statement has been mailed out. Please note this IS NOT a call from a collections agency; it’s an electronic “reminder to pay” call. As a business that collects the majority of its money after the fact, we need to be as proactive as we can to collect as much as possible in a timely fashion.
If you have any questions on statements you receive from MCMC please call the following:
- Hospital and Clinic Statement PRIOR to June 23rd, 2015 – Billing Company: HRG – Please call the number written on the statement.
- Hospital Statements AFTER June 23rd, 2015 – Billing Company: Patient Co. – Please call 628-2424 and ask for the Billing Department.
- Clinic Statements AFTER June 23rd, 2015 – Billing Company: Athena Health – Call 628-2505 and ask for the Billing Department.
We thank you for your continued support. Nobody takes care of you like your own.